Shipping & Returns

Shipping and delivery times
At E2-Sport, our mission is to guide you to the electric bike that is right for you. We also want you to know what to expect once your order is placed. We ship across Canada.

Shipping your order
We ship your order, on average, within 2 business days of the order date.

Delivery to your address
Once your order has shipped, the average delivery time is 2 to 7 business days.

These are averages and can vary from one order to another. Not sure about something, or have a question about your order or about which e-bike suits you? Our team will be happy to help: call us at 514-934-1010 or email [email protected].

Shipping costs
At E2-Sport, standard shipping is free on purchases of $100 or more, before taxes. This promotion is standalone and cannot be combined with any other offers.

What is not included
Bikes are not eligible for free shipping, nor are some other items, such as bike racks. Shipping costs for bikes and bike racks are shown below.

Bike delivery
A surcharge applies to bike deliveries, depending on the delivery address:

• Quebec: $100
• Ontario: $250
• Rest of Canada: $350

In addition, for every electric bike, whether you choose delivery or in-store pickup, a $10 fee applies for the battery recycling program in Canada (environmental handling fee).

Bike rack delivery
A surcharge applies to bike rack deliveries, depending on the delivery address:

• Quebec: $75
• Ontario: $150
• Rest of Canada: $200

In-store pickup
Prefer to stop by? In-store pickup is always available at our Montreal shop, at 1950 rue Notre-Dame Ouest, during our opening hours. It's also a chance to meet the team.

Returns and exchanges
At E2-Sport, our goal is your satisfaction. Exchanges and refunds are available within 30 days of taking possession of the product (the day of purchase for in-store purchases, the date of receipt for online purchases), upon presentation of the invoice.

• The original packaging must be in perfect condition.
• Clothing and shoes must not have been worn, and the tags must still be attached.
• Refunds are issued to the original payment method. If you no longer have the debit or credit card used for the purchase, we can only offer an exchange or a store credit (gift card).

The following items are eligible for exchange only:

• Electric bikes
• Bike racks
• Kids' bike trailers

The following items are final sale:

• Sale items
• Special orders
• Underwear

Defective products
If a product is defective, we will exchange or refund it. We reserve the right to choose between the two, depending on the product and the circumstances.

Online purchases
Please check your order upon delivery. If an item was damaged during transportation, contact us within 48 hours of receiving the product, and we will refund or replace it without hesitation. After that, the item is considered to be in good condition.

If your purchase doesn't suit you, contact us as soon as possible. You have 30 days from the date you received it to return the item as received, in its original packaging. Non-defective, unused items can also be brought back and exchanged for free at our store, at 1950 rue Notre-Dame Ouest in Montreal, during opening hours.

Return shipping fees to our store for a non-defective item will be charged to you. They equal 10% of the value of the returned item and will be deducted from your refund once we have inspected the item. If you are refunded, the original shipping fees are not refundable.